· Shaktikanta Das Wiki · Reserve Bank of India WikiInaugural address - Payment System Operators conference
Read full speech on bis.org ↗ContextInaugural address by Shaktikanta Das, Governor of the Reserve Bank of India, at the Payment System Operators (PSO) conference, Kochi, 18 March 2023.
Why it mattersDas asks payment firms to fix failed transactions and complaints.
Problems raised
- Payment systems face emerging threats.
- Frauds and failed transactions harm trust.
- Complaints are not always handled well.
Solutions proposed
- Put risk mitigation measures in place.
- Analyse root causes of failures.
- Improve customer grievance handling.